• Bilingual
• Supervises Housekeeping Operations and Budgets.
• Assigns rooms to Room Attendants
• Prioritizes cleaning of rooms and public areas.
• Verifies that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis. Ensures an appropriate number of documented room inspections happen and are reviewed with the Housekeeping staff.
• Performs property walks.
• Maintains positive communication with the Front Desk
• Utilizes a list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments.
• Inventories stock and performs ordering to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives.
• Verifies all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Uses all available on-the-job training tools to train new housekeeping team members and provides follow-up training as necessary. Trains and maintains adequate certified trainers.
• Participates in scheduling employees to business demands and tracking employee time and attendance.
• Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to standard operating procedures
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Provides regular feedback to employees
• Solicits employee feedback, uses an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent guest service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.

Job Type: Full-time

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

License/Certification:

• Driver's License (Required)

Work Location: In person